Jane g Ueq

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Verified Reviewer

Complaint re price charged

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Hi I booked an appointment for a dry hair trim for my disabled son who is 11yrs old at your Birkenhead Wirral salon I wasnt informed at any time of the price nor did as I ask as I assumed it would be a reasonable price .

On paying I wasnt informed just handed the the card reader which unfortunately I couldnt read as Id forgotten my glasses I stated this to the hairdresser !

When I left I checked my online banking and to my astonishment and disgust I was charged £27 I then called one of your other salons in the area and they said it shouldnt have cost that much for a child of his age .

I then called the salon who did the cut to complain and she informed me that was the rate that Regis state they have to charge! And she then said I shouldve asked which I disagree a cost should always be provided before a commitment is made , Im a single mum with a severely unwell child that cant afford to spend £27 on a childs haircut that has taken food off the table . Im hoping you agree that the price charged is unreasonable as Id further not take this further re naming and shaming via social media at the moment I am extremely upset I usually cut his hair myself as money is tight and now I wish I had and .

I hope you respond quickly.

Many thanks

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Cons:
  • Overpriced

Preferred solution: Price reduction

2 comments
Guest

Their prices are online. Regis is not considered a high end place in the U.S. The UK prices are absurd!

Guest

That price is very high but it falls back on you for not asking. You came to them. They did not solicit your business on the street.

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Rebecca M Diz

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Verified Buyer
|

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Verified Reviewer
| map-marker Elkins, West Virginia

Butchering - haircut with 4 lengths

Regis Salons - Butchering - haircut with 4 lengths
Regis Salons - Butchering - haircut with 4 lengths - Image 2
Updated by user Oct 20, 2023

LOL. The girl, Ceirra Hammonds, BUTCHERED ME and GOT BY WITH IT. And, she sold me OLD and STINKING Shampoo & Conditioner and got by with it.They kept over $66.00 from a 65 year old woman, cancer survivor, AND COULD CARE LESS.

Original review Oct 12, 2023
On Sat., 10/7/2023, I got a wash, cut, style n dry at your salon inside Walmart, Elkins, WV. I trusted this Sierra Hammonds to do my hair like the picture I showed her.

She said she could. I told her I dried my hair with my fingers. At end she had to use a razor on back to make cut & style SEEM RIGHT. She used brushes n blow dryer to style her BUTCHERING OF ME.

Then, sold me shampoo & conditioner for volume.
I am 65 years old, on a limited income and have survived Cancer. $66.74 is A LOT of money to me.
On Monday, 10/9/2023 I washed hair n saw WHAT Ceirra Hammonds had done. Butchered Me! I called n went to the salon.

She was there alone. She told me to sit in chair and we would talk about my hair. AS IF I WERE STUPID ENOUGH TO LET HET TOUCH MY HAIR AGAIN!!! I asked to return the UNUSED SHAMPOO & CONDITION (UNUSED) BECAUSE IT STINKS.

She said NO REFUNDS.
TOLD HER GOD BLESS YOU and LEFT.
I was referred to another place n went there because of needing emergency help of my BUTCHERING. My hair WAS 4 DIFFERENT LENGTHS and the stylist could not explain what CEIRRA HAMMONDS did to my hair. This stylist cleaned up the butchered mess. And, this salon DOES ACCEPT UNUSED PRODUCTS.
YOU HAVE DONE NOTHING TO CORRECT THE BUTCHERING BY A STYLIST.
I will file a report with the BBB and trying to get an article in a local paper.

I went to Randolph County Senior Citizens for a lunch and the people could not BELIEVE WHAT HAD BEEN DONE TO MY HAIR. I saved many from going to this salon and Ceirra Hammonds.
Took my money, butchered my hair, got by with it, and NEVER OFFERED ME A REFUND.
RECEIPT NO. 12401RR7208
Invoice No.

12401R7648
Stole money from a 65 year old lady. Shame on you.
I have photos you NEED TO SEE.
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Loss:
$67
Pros:
  • Hair butchered
  • Forget all
  • Old stinky products

Preferred solution: Full refund

User's recommendation: Proceed With CAUTION

Rebecca M Aye

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Verified Reviewer
| map-marker Elkins, West Virginia

Butchering

On 19/7/2023 I asked for a cut, style, wash, condition, etc. Showed picture of how my hair was 27 months prior. I had cancer, lost it all, it grew out, was hoping chemo hair could be cut n I could get my old style back. DO NOT GO TO Smart Salon inside Walmart, Elkins, WV. A girl named Ceirra Hammonds BUTCHERED my hair. It was 4 (FOUR) different lengths and she covered it up by styling with brushes n blow dryer n using gel, etc. I went back crying, showed her, told her GOD BLESS YOU. She wanted me to sit down in the chair and talk about it. AS IF I WOULD LET HER TOUCH MY HAIR AGAIN.
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User's recommendation: DO NOT RECOMMEND THIS STYLIST

Andrea F Eho

Gift card issues

I am having an issue using a gift card that my mother had purchased for your brand at Cost Cutters. I have use the card one time at a Cost Cutters in new Berlin Wisconsin, but had a lot of issues trying to get them to use it. I then was very upset about the way I was treated and did not want to go back to that Cost Cutters, and found another salon Supercuts that was also owned by Regis from my understanding they would except the gift card but when I showed up for my appointment, they said they do not except a gift card although I was told from a previous employee couple days ago that they do except the gift cards I would just like to get my haircut if somebody could please help me find someplace to get my haircut with this gift card that my mother purchased

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Preferred solution: I would like to get my haircut with a gift card that has been given to me

Kelley P Fyc

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Verified Buyer
| map-marker West Des Moines, Iowa

I have a serious complaint/ pissed off

Regis Salons - I have a serious complaint/ pissed off
Agreed to come in for a consultation for highlighting my hair. We talked and after a test strand I was quoted a fair price and the procedure/steps for the highlight. When I was finished I finally got to see the results I was so discussed because there was no highlights and he did totally something else called a melting. Never what I asked for nor wanted. I wanted highlights and got crap that I paid for. Want my money back
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Preferred solution: Full refund

Camri Gmf

How to redeem a Regis gift card

The Regis salon in my area has closed. I would like to redeem a $50 Regis gift card through purchases on line if possible. Thank you.
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Loss:
$50

Preferred solution: Information on how to redeem Regis gift card

Hazeline Eiy
map-marker Sandy, Oregon

My daughters hair WAS DESTROYED BY a so called professional

Regis Salons - My daughters hair WAS DESTROYED BY a so called professional
My daughter was supposed to get a cute and highlight.. what she got should be a crime.. she got her hair done for her sweet 16bday party which has since passed . I was supposed to receive a call back in 24-48hours.. that was Wednesday.. here we are Monday at 11am and no call.. my kids hair is trashed she is still a mess and I cant even so much as get a damn call back.. this is beyond ***
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User's recommendation: Don’t come here

Kirsten D

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Verified Reviewer

Disability discrimination

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Regis Salons - Disability discrimination

I was discriminated against on 3-17-2021 because I have a disability and require a service dog for a company to me. I WORK for Walmart back home and have always gotten my hair done at smart style there and have never had an issue.

Keep in mind federal ADA has power over state laws they are trying to put words in my mouth saying he I told them training where he is very obviously not and is popular for task work on TikTok and YouTube. The stylist called her manager who both told me that they had a health inspector coming this week and if they saw the dog in the salon, or they found dog hair they would be in trouble. I did sit down in the salon chair for a brief second and had Apollo lay down underneath the salon table where he laid on three clumps of hair. I do not understand as to why dog hair versus human hair is an issue aren't they supposed to clean after every person's hair cut?

Furthermore, I have been blocked from commenting or review on their Facebook. I tried to inform them that local health codes don't apply for service dogs!

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Preferred solution: Im very upset and my community and I agree to take legal action

User's recommendation: Be Careful if you are disabled trying to get service

Anonymous
map-marker Chardon, Ohio

Safety at your salon in Cocoa, FL #1154

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I visited your salon recently where my husband got a haircut and clipper trim. The stylist was sick and coughing all over the place. In this day and age with all of us facing a pandemic, she should have stayed home. She didn't even cover her mouth! I think this is reckless and hazardous behavior by your staff. I hope my husband and I don't come down with COVID. He was feeling bad for days afterward. Only two stylists but the place was not well managed.
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User's recommendation: Make sure your immunity is in too form.

Anonymous
map-marker Sioux Falls, South Dakota

Bad experience and rude staff

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It was my daughters first time getting her hair colored... and it was her 15th Birthday. The lady didnt explain anything about the coloring process, bring out any color swatches, or ask any questions.

3 hours later, her hair literally had no color in it. After dried I was upset and asked why it was like that. Then she goes well we are out of the color you wanted so I diluted a different color... didnt tell us any of this or talk to us about it at all. So I was upset. My daughter asked her to put more color in.

Another hour later (so 4 hours total now) it was definitely a different color, but NOTHING even close to what we wanted. Then to top it off, she goes into the back room and says to another stylist HER PARENTS ARE *** where my daughter could hear her and got upset.

So 4 hours for a color that was a disaster and a person insult from a crabby stylist who kept pulling her phone out and txting on it and didnt talk to us at all... cost me $250

I will NEVER be going there again. And honestly that stylist should be fired. She is horrible at hair and a terrible person in general.

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User's recommendation: Go somewhere else

Melissa P Hkj

Need designline MEND THE ENDS CONDITIONER

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Can't find product. This product of Mend the Ends conditioner I have to have it. Let me buy it direct. Salons at Regis are now closed so I. Don't kno where to get it now . please I need help.
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Preferred solution: Let the company propose a solution

User's recommendation: Great salon

SUSAN A Xwu
map-marker Malone, New York

Sanitizing charge for sitting in a chair

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You are getting charged $3.95 for them to take a rag and wipe of the seat of your chair. Any other pace you go, they do it for free just to keeping customers coming back. I will never go there again. It took 2 seconds for the stylist to wipe the seat of the chair. What a rip off!!!!!!!!!!!!!
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User's recommendation: boycott

Anonymous
map-marker Portsmouth, Virginia

Not a complaint

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I can't find designline conditioner that is called mend the ends I need this conditioner it is the only thing that works in my hair and I want to know where I can buy it
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Tymothy Qxl
map-marker Altus, Oklahoma

Rude manager

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Tonya, manager of Smartstyle in Altus, OK, tips customers off. She has her stylist, Rainey charge $20 for a Mans haircut.

This is supposed to include a shampoo which is never offered. No express cuts for men is they use razor and scissors. When questioned, Tonya held up her hands and saud these are my skills. They have ripped my husband off several times.

Was told today he is no longer allowed in the store backed by Corporate and Tonya the manager. Feel sorry for Rainey. She said she cant help it. The salon is going downhill with many good stylist quitting and going elsewhere.

I went to get styling products last week at 4:50 p.m. stayed on the boundary marker and listened to Tonya and Rainey talk. Finally at 4:58 Tonya looks at me and I tell her I needed a lot of styling products and she told me she closes at 5:00 and they were closed and I would have to come back.

Saw Rainey in Walmart and apologized to me.

With so many businesses closing including Smartstyle Salons, it would seem they would be customer friendly. Altus is a small town, however, we do have choices and I predict Altus Smartstyle wont be open much longer with What is going on there.

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User's recommendation: Don’t go there.

1 comment
Tymothy Qxl

Horrible customer service.

Carlina Kaf

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Verified Reviewer

Don't go to these salons...there ripping ppl off

They treat employees like trash.. unfair pay..everyone is blamed for everything even if u didn't do anything. Ppl let's take action..this company is ripping off clients and employees in a major way..

View full review
Loss:
$5000
Pros:
  • Stylist
Cons:
  • Customer service or quality
  • Customer service
Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

7 comments
Tymothy Qxl

I agree!!!

Guest

Me and my spouse are here in Oklahoma at a service station.We slept here last night. We went up to Dallas I thought I could catch a couple of my old childhood friends.

People high up in Regis Salons have taken a personal interest in me because I HAD TO GET THE AUTHORITIES ON THESE PEOPLE!!! THEY WILL DO ANYTHING!!! STEAL ALL YOU AND YOUR WIFE FINANCIAL AID AND LOAN MONIES!!! CYBER/PHYSICALLY STALK YOU ALL OVER THE COUNTRY!!!

ATTACK YOUR WIFE FROM BEHIND(08/20/2017) ON WEST TOWN MALL PARKING LOT!!! CALL INTO EVERY JOB AND GET YOU FIRED TRYING TO MAINTAIN TOTAL CONTROL OF YOU ALLS IDENTITY!!! HAVE LIED TO THE EEOC,CFPB,FTCidentitytheft,!!! HAVE FORGED ALL MANNER OF DOCUMENTS SEEKING TO SUPPRESS THE THEFT OF $120,000.00 IN FINANCIAL AID AND LOANS(11/2013)ASTORIA NEW YORK CAMPUS(0066).

ME AND SPOUSE ATTENDED AND GRADUATED TOP FROM (2903),JACKSON TENN.SOMEHOW THEY CUT OFF OUR UNEMPLOYMENT CHECKS OVER A MONTH AGO? THEY HAVE PEOPLE WORKING IN STATE AND CITY OFFICES HELPING THEM CONTINUE TO INJURE ME AND MY FAMILY. I COULD LITERALLY MURDER SOMEBODY RIGHT NOW BUT THEY'RE COWARDS!!! THEY ATTACK YOU FROM THE SHADOWS!!!

SATANIC PEOPLE!!! SWAMP DWELLERS!!! YOU WILL REAP WHAT YOU'VE SOWN. SEIZED MY FACEBOOK ACCOUNT SOMEHOW?

PROFESSIONAL GANG STALKERS!!! BEEN HAD A TEAM OF PEOPLE STALKING ME FOR AT LEAST 6 YEARS!!! SINCE THEY STOLE OUR MONIES AND IDENTITIES (11/2013) OUR LIVES HAVE BEEN A LIVING HELL!!!! CALL INTO LIVING QUARTERS BRIBING HOTEL OWNERS TO GIVE THEM OUR IDENTITIES AND THEY USE UNLIMITED CREDIT CARDS AND STALK YOU OFF THE PREMISES.

THEY MAY CALL THE POLICE ON YOU LYING!!! TRYING TO GET YOU KILLED!!! EVIL PEOPLE THERE AT EMPIRE EDUCATION GROUP/REGIS SALONS!!! STOLE OUR MONIES AND MARKED US FOR DEATH FOR NOTIFYING THE AUTHORITIES!!!

I'M GOING TO FIGHT YOU DEVILS UNTIL THERE IS NO BREATH IN ME!!! YOU SHOULDN'T HAVE INITIALLY TOOK OUR FINANCIAL AID AND LOAN MONEY WHEN WE MET YOU CRIMINALS BACK (11/2013)!!! NOW YOU HAVE GOTTEN PILOT FLYINJ J OF DICKSON TN INVOLVED!!! WHAT ARE YOU ALL THAT WICKED AS TO THINK I'M GOING TO LOOK AT A GROUP IF INCOMPETENT RACIST PEOPLE JUST TAKE MY JOB,MY IDENTITY,MY LIFE, LITERALLY AND NOT SAY A WORD?

YOU PEOPLE HAVE EARNED WHAT'S COMING TO YOU!!! YOU'VE HURT TOO MANY PEOPLE! WITH YOUR VICIOUS RACISM AND BIGOTRY!!! I'M TIRED OF YOU WICKED PEOPLE BEING ABLE TO DOMINATE MY LIFE LIKE YOU HAVE!!!

IF I WERE A WHITE MAN WITH HIS WIFE BEING DONE LIKE THIS BY A BLACK MAN THE AUTHORITIES WOULD HAVE BEEN ENCIRCLED MY HOME WITH AUTOMATIC WEAPONS DRAWN,READY FOR USE BRINGING ME OR THE CULPRIT TO JUSTICE!!!

SOMEHOW EMPIRE EDUCATION GROUP/REGIS SALONS HAVE BEEN ABLE TO GET AWAY,ALMOST,WITH MURDER. THESE CRIMINALS MUST BE BROUGHT TO JUSTICE!!!

Guest
reply icon Replying to comment of Guest-1913234

Brien and Tennise Charles is my and spouse name. We graduated top in our respective courses at Empire Education Group of Jackson Tennessee.

Unfortunately we didn't know that these people only wanted to steal our monies and identities and eventually put us out of school but we're intelligent people we saw right through Joan Binkley-Schoolfield,Tasha Parham BS !!! They're criminals however!!! Vicious racist criminals that only want white people to succeed!!!

Mainly white incompetent women willing to do anything to make a living!!! They will murder you if you dumb enough to not recognize the malice in their voice as they're posing as jobs or attorney offices, unemployment agencies,DOJ,FBI,MPD,DHS,FAFSA,NACCAS, AMERICAN ARBITRATION ASSOCIATION,TENN HUMAN RIGHTS COMMISSION,TDCI AND MANY MORE!!!

Guest

My name is Brien Charles. I and my spouse Tennise Charles are the "current" victims of an especially aggravated identity theft, especially aggravated cyber stalking campaign!!!

We were forced to complain of harassment as we sought to make a living for ourselves in the cosmetology profession. We discovered the theft of our identities (11/2013), as my husband "attempted" to enroll in their Jackson Tenn. campus. Somehow these criminals were able to max out $30,000.00 dollar accounts in Astoria NY as well as Memphis TN,Empire Education Group "permanently closed" ,Coleman Road campus.

They have hacked into our Jobs4tn accounts created by them inserting fraudulent information seeking to continue eluding the authorities!!! I have forwarded my personal cell phone number and contact information to "investorrelations@***s". These people have used my good faith outreach to upgrade an already terroristic especially aggravated identity theft,cyber/physical stalking scheme!!! We were ran out of San Diego California earlier.

At rest stop awaiting day break. We had been in Ocean Beach for these roughly 3 months. Regis Salon has had people right on top of us!!! Vicious racism and bigotry appear to be the norm at the Regis Corporation?

These racist criminals have injured enough people of color !!!

It's time for lady JUSTICE to pay them a visit!!! I will definitely keep you all posted on our whereabouts and progress in getting Empire Education Group/Regis Salons off our backs!!!

Guest
reply icon Replying to comment of Guest-1897068

Me and the Mrs. are travelling through Wyoming.

As we were preparing to check out of the Days Inn a couple mornings ago I noticed this "maid" outside our door acquiring," Are you checking out today"? Strange question to ask with the owner that checked us in standing right next to her? Looks like he had just taken the hotels uniform top from her prior to me opening the door. All Mr.

Patel's employees are Indian as himself. It's ironic with all this me and my spouse gave going on that ,"out of place" Caucasian women are stalking us way cross country like this ? Brien and Tennise Charles,top graduates and former employees if Regis Salons/Empire Education Group.

We seek justice from an all out assault on our lives for reporting a whole series of crimes against us!!! Justice will be served!!!

Guest

It's sad!!! Incompetent, immoral people that have ruined a lot of people's lives with their criminal activities!!!

Greed mixed with egocentrism. A most deadly combination!!!

Guest
reply icon Replying to comment of Guest-1806447

Stop taking those young black girls/ladies financial aid and loan monies !!! Sicking your incompetent bullies on them forcing them to drop for their safety after the last disbursement at 900 hours!!! Evil ***

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Delores G Jit
map-marker Chandler, Arizona

Don't Try it!!!

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I had gone several years ago to a Regis Salon and did not receive or could say anything good about it... So years passed. I received a gift card in Dec., 2019 so today I though I would give them another try. Phoenix Az is a big area. I finally found a decent review, called and was diverted to another salon. It had closed. So when the diverted number was contacted they stated that the company had been sold and they were not accepting gift cards from this company. They stated that it was a Regis salon but they were not accepting their gift cards. Okay so I called the number on the back of card and they only gave me a go-around. I am in search of a salon that will take it and it may NOT feasible to even find a salon. What a waste of time.
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Loss:
$50
Reason of review:
Problems with payment

Preferred solution: Full refund

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