Regis Salons
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Regis Salons Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regis Salons has 1.9 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean salon, Availability of appointments, Stylist.
Cons: Management over the salon, Customer service or quality, But just not the way she cut it.Recent recommendations regarding this business are as follows: "Proceed With CAUTION", "DO NOT RECOMMEND THIS STYLIST", "0", "Don’t come here", "Make sure your immunity is in too form.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regis Salons has 1.9 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean salon, Availability of appointments, Stylist.
Cons: Management over the salon, Customer service or quality, But just not the way she cut it.Recent recommendations regarding this business are as follows: "Proceed With CAUTION", "DO NOT RECOMMEND THIS STYLIST", "0", "Don’t come here", "Make sure your immunity is in too form.".
Most users ask Regis Salons for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Regis Salons Reviews
"Not a complaint"
I can't find designline conditioner that is called mend the ends I need this conditioner it is the only thing that works in my hair and I want to know where I...
"Bad experience and rude staff"
It was my daughters first time getting her hair colored... and it was her 15th Birthday. The lady didnt explain anything about the coloring process, bring out...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint re price charged
Hi I booked an appointment for a dry hair trim for my disabled son who is 11yrs old at your Birkenhead Wirral salon I wasnt informed at any time of the price nor did as I ask as I assumed it would be a reasonable price .
On paying I wasnt informed just handed the the card reader which unfortunately I couldnt read as Id forgotten my glasses I stated this to the hairdresser !
When I left I checked my online banking and to my astonishment and disgust I was charged £27 I then called one of your other salons in the area and they said it shouldnt have cost that much for a child of his age .
I then called the salon who did the cut to complain and she informed me that was the rate that Regis state they have to charge! And she then said I shouldve asked which I disagree a cost should always be provided before a commitment is made , Im a single mum with a severely unwell child that cant afford to spend £27 on a childs haircut that has taken food off the table . Im hoping you agree that the price charged is unreasonable as Id further not take this further re naming and shaming via social media at the moment I am extremely upset I usually cut his hair myself as money is tight and now I wish I had and .
I hope you respond quickly.
Many thanks
- Overpriced
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkins, West Virginia
Butchering - haircut with 4 lengths
LOL. The girl, Ceirra Hammonds, BUTCHERED ME and GOT BY WITH IT. And, she sold me OLD and STINKING Shampoo & Conditioner and got by with it.They kept over $66.00 from a 65 year old woman, cancer survivor, AND COULD CARE LESS.
She said she could. I told her I dried my hair with my fingers. At end she had to use a razor on back to make cut & style SEEM RIGHT. She used brushes n blow dryer to style her BUTCHERING OF ME.
Then, sold me shampoo & conditioner for volume.
I am 65 years old, on a limited income and have survived Cancer. $66.74 is A LOT of money to me.
On Monday, 10/9/2023 I washed hair n saw WHAT Ceirra Hammonds had done. Butchered Me! I called n went to the salon.
She was there alone. She told me to sit in chair and we would talk about my hair. AS IF I WERE STUPID ENOUGH TO LET HET TOUCH MY HAIR AGAIN!!! I asked to return the UNUSED SHAMPOO & CONDITION (UNUSED) BECAUSE IT STINKS.
She said NO REFUNDS.
TOLD HER GOD BLESS YOU and LEFT.
I was referred to another place n went there because of needing emergency help of my BUTCHERING. My hair WAS 4 DIFFERENT LENGTHS and the stylist could not explain what CEIRRA HAMMONDS did to my hair. This stylist cleaned up the butchered mess. And, this salon DOES ACCEPT UNUSED PRODUCTS.
YOU HAVE DONE NOTHING TO CORRECT THE BUTCHERING BY A STYLIST.
I will file a report with the BBB and trying to get an article in a local paper.
I went to Randolph County Senior Citizens for a lunch and the people could not BELIEVE WHAT HAD BEEN DONE TO MY HAIR. I saved many from going to this salon and Ceirra Hammonds.
Took my money, butchered my hair, got by with it, and NEVER OFFERED ME A REFUND.
RECEIPT NO. 12401RR7208
Invoice No.
12401R7648
Stole money from a 65 year old lady. Shame on you.
I have photos you NEED TO SEE.
- Hair butchered
- Forget all
- Old stinky products
Preferred solution: Full refund
User's recommendation: Proceed With CAUTION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkins, West Virginia
Butchering
User's recommendation: DO NOT RECOMMEND THIS STYLIST
Gift card issues
I am having an issue using a gift card that my mother had purchased for your brand at Cost Cutters. I have use the card one time at a Cost Cutters in new Berlin Wisconsin, but had a lot of issues trying to get them to use it. I then was very upset about the way I was treated and did not want to go back to that Cost Cutters, and found another salon Supercuts that was also owned by Regis from my understanding they would except the gift card but when I showed up for my appointment, they said they do not except a gift card although I was told from a previous employee couple days ago that they do except the gift cards I would just like to get my haircut if somebody could please help me find someplace to get my haircut with this gift card that my mother purchased
Preferred solution: I would like to get my haircut with a gift card that has been given to me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
West Des Moines, Iowa
I have a serious complaint/ pissed off
Preferred solution: Full refund
How to redeem a Regis gift card
Preferred solution: Information on how to redeem Regis gift card
Sandy, Oregon
My daughters hair WAS DESTROYED BY a so called professional
User's recommendation: Don’t come here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disability discrimination
I was discriminated against on 3-17-2021 because I have a disability and require a service dog for a company to me. I WORK for Walmart back home and have always gotten my hair done at smart style there and have never had an issue.
Keep in mind federal ADA has power over state laws they are trying to put words in my mouth saying he I told them training where he is very obviously not and is popular for task work on TikTok and YouTube. The stylist called her manager who both told me that they had a health inspector coming this week and if they saw the dog in the salon, or they found dog hair they would be in trouble. I did sit down in the salon chair for a brief second and had Apollo lay down underneath the salon table where he laid on three clumps of hair. I do not understand as to why dog hair versus human hair is an issue aren't they supposed to clean after every person's hair cut?
Furthermore, I have been blocked from commenting or review on their Facebook. I tried to inform them that local health codes don't apply for service dogs!
Preferred solution: Im very upset and my community and I agree to take legal action
User's recommendation: Be Careful if you are disabled trying to get service
Chardon, Ohio
Safety at your salon in Cocoa, FL #1154
User's recommendation: Make sure your immunity is in too form.
Sioux Falls, South Dakota
Bad experience and rude staff
It was my daughters first time getting her hair colored... and it was her 15th Birthday. The lady didnt explain anything about the coloring process, bring out any color swatches, or ask any questions.
3 hours later, her hair literally had no color in it. After dried I was upset and asked why it was like that. Then she goes well we are out of the color you wanted so I diluted a different color... didnt tell us any of this or talk to us about it at all. So I was upset. My daughter asked her to put more color in.
Another hour later (so 4 hours total now) it was definitely a different color, but NOTHING even close to what we wanted. Then to top it off, she goes into the back room and says to another stylist HER PARENTS ARE *** where my daughter could hear her and got upset.
So 4 hours for a color that was a disaster and a person insult from a crabby stylist who kept pulling her phone out and txting on it and didnt talk to us at all... cost me $250
I will NEVER be going there again. And honestly that stylist should be fired. She is horrible at hair and a terrible person in general.
User's recommendation: Go somewhere else
Need designline MEND THE ENDS CONDITIONER
Preferred solution: Let the company propose a solution
User's recommendation: Great salon
Malone, New York
Sanitizing charge for sitting in a chair
User's recommendation: boycott
Portsmouth, Virginia
Not a complaint
Altus, Oklahoma
Rude manager
Tonya, manager of Smartstyle in Altus, OK, tips customers off. She has her stylist, Rainey charge $20 for a Mans haircut.
This is supposed to include a shampoo which is never offered. No express cuts for men is they use razor and scissors. When questioned, Tonya held up her hands and saud these are my skills. They have ripped my husband off several times.
Was told today he is no longer allowed in the store backed by Corporate and Tonya the manager. Feel sorry for Rainey. She said she cant help it. The salon is going downhill with many good stylist quitting and going elsewhere.
I went to get styling products last week at 4:50 p.m. stayed on the boundary marker and listened to Tonya and Rainey talk. Finally at 4:58 Tonya looks at me and I tell her I needed a lot of styling products and she told me she closes at 5:00 and they were closed and I would have to come back.
Saw Rainey in Walmart and apologized to me.
With so many businesses closing including Smartstyle Salons, it would seem they would be customer friendly. Altus is a small town, however, we do have choices and I predict Altus Smartstyle wont be open much longer with What is going on there.
User's recommendation: Don’t go there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don't go to these salons...there ripping ppl off
They treat employees like trash.. unfair pay..everyone is blamed for everything even if u didn't do anything. Ppl let's take action..this company is ripping off clients and employees in a major way..
- Stylist
- Customer service or quality
- Customer service
Preferred solution: Let the company propose a solution
Replying to
Chandler, Arizona
Don't Try it!!!
Preferred solution: Full refund
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Their prices are online. Regis is not considered a high end place in the U.S. The UK prices are absurd!
That price is very high but it falls back on you for not asking. You came to them. They did not solicit your business on the street.