Regis Salons
Reviews and Complaints
Resolved: Regis Salon-Mall of New Hampshire
I called the salon this morning at 10 am and walked in about 30 minutes later. After talking to the Assistant Manager there and talked to a representative of the company and showed the owner of another salon that also belongs to this company, they agreed to refund the...
Besides rolling her eyes and having to ask her colleague how to make the hair on the back shorter, she said to me, "Your haircut has taken too much time and I have to charge you $10 more!" I asked "how much time did it take you?" then I looked into the clock and saw it was 1 hour and 15 minutes only. She continued to cut my hair (with the help of her colleague) and when I came home I found two holes on the back of my hair, which were so obvious that everyone who saw them said, "this is unacceptable." Through the haircut, she often asked me "so is this short enough" with impatient voice, and even her colleague said, "she wouldn't know, she cannot look at her own back." She rarely chatted with me and told me nothing about herself, and asked me about my name, phone number, workplace, area, twice. These, together with her mean attitude, also scared me. I thought it was holiday season so though she treated me so badly I tipped her decent amount, and she was so excited and repeated to me, "Oh, thank you so much!" seemed she also knew she didn't deserve it.
I thought, well, her attitude was bad, but as long as she could do it fine and I didn't want to change the salon as time was limited. I tipped her because it was holiday and I hoped everyone had a good mood. And she did this unbearable thing to me.
Two holes on the back of my hair, carrying them through my holidays and cannot even find an open salon to fix it. Does she have any consciousness?
Preferred solution: Full refund
Worst haircut and salon experience, ever.
Preferred solution: Full refund
My Hair Was A Disaster & Nothing Was Fixed
Treated with hate and discrimination!
- Management over the salon
- Treated with disrespect and discriminated against
Preferred solution: Let the company propose a solution
Awful Experience at Southpark Mall
I just took my daughter to have her trimmed. There were two ladies working there at the time.
They were both cutting hair and the one who greeted us was very annoyed she had to stop what she was doing to ask what we wanted. I asked if she, or the other lady, had time for a hair trim. She told us to come back in an hour. We came back and she came out of the back room very annoyed we were five minutes early.
She rolled her eyes and acted as if we were a complete nuisance. She was not cutting anyone's hair at the time and walked up to the other lady who was cutting hair. She told her she booked us an hour ago. The lady said she couldn't cut my daughter's hair for 15 minutes.
Needless to say we didn't bother going back.
That is an hour of my life I can't get back! I would NEVER go back again and will be telling other people in the community about our experience.
- Extremely rude hair stylist
So Bad My son thought I cut it myself
New "manager in training" Rebecca
Disappointments / Dissatisfaction
Bad place to work crooks with bad management skill would no.
Gift Certificates not being honored-still!!!
- No employee knows what is going on
- Total inexperienced shop
Preferred solution: Full refund
Racist Company
The manager can't do black hair
Preferred solution: Full refund
Store 152 brittnei jones
Regis Westfield Brandon fl-they don't listen
Tyler Texas Regis Salon Messed up my Hair
I am dis-satisfied with my service at this the Tyler Texas Regis salon. My reasons are;
Mind you.
It was my birthday gift (to myself)-When I called the salon to request a color, I was told to go ahead and come in to the salon to get it done. I get there and Gita is the stylist seemed very nice, very sweet however. When I asked her “Why did you go to hair school” (as I a lot of stylists because I have a passion for doing hair as well) Her response was “it’s a fast money”. Usually when a stylist responds it’s “because I LOVE doing hair”.
I SHOULD have just walked out right then and there, BUT I was confident in her doing my hair, as she is at a professional salon. I then felt like I was a burden because the two other girls that were in the salon were talking out loud “all these people keep walking in here all late and stuff” like It was my fault here were there (at their JOB). Also I notice a completely different stylist also had a customer coming back in because her hair also was highly dissatisfied with her color and needed a correction. While she was applying my color I noticed that the other hair dresser came over to see the process of my color, and she asked to see a picture of what I wanted.
She bluntly states “you know that you are not going to get that color right, like, you told her right that she was not going to be able to achieve this color!?” (Speaking to me and Gita) I said “No… No one said they couldn’t do it” (if so they should have said something instead of trying to make a quick dollar) and Gita said nothing and shrugged her shoulders.. That whole situation right there made me nervous. After she was finished, I could not necessarily see the color yet because my hair was still wet. As she was drying my hair her children were yelling out in the mall for her through the glass “Moooooom..
Mooooooom” and I just felt like she was rushing and didn’t even want her to cut my hair because I just felt some type pf way. Anyways. That night I went home and started crying after I was able to look a the complete picture. My hair was orangey, unevenly colored.
Just Ugly. I NEVER EVER EVER get my hair done or anything like that, and for this to happen it was horrible. I went back up there to have the manager Ashley who fixed my hair. For the most part she seemed like she knew that she was doing.
It seemed like she cut my hair good. But as she was doing my hair another stylist was stating how some lady client was coming in here looking for her to get HER money back due to her also being dis satisfied and her and the stylist were just like :whatever”:. I get home that night, and take a closer look at my hair, and it is UNEVEN, Unevenly colored and the color bleed through, just a mess. I am just over this.
I would just look to please get my money back for the services rendered at this salon. I have requested this refund form the salon on a Corporate level. I have NOT received a call back after being PROMISED a call back after 24-48 hours form the District Manager. I called on Monday 10/17/2016 after having it done on my Birthday 10/15.
I am very upset. AND I WILL NEVER GO BACK THERE ever again.
- Orange hair
- Lacking professionalism
Preferred solution: Full refund
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Please can u contact me..this is so wrong..I experienced the same behavior....wats ur contact info... This will not keep happening....it's way more that feel as you do..please it's important and urgent...