I went to the Regis in the Town Center Mall in Charleston, WV. I made my appt. for 10 am so I wouldnt get a stylist that was tired already. I also called beforehand to confirm the price, they told me $55 plus the cost of the cut which is $29, 55 + 29 = 84. I got there and the stylist that I had the appt. with was cutting one of his co-workers hair, so another stylist took me.
I brought pictures with me to show EXACTLY what cut & color I wanted. She looked at them, but apparently can't follow directions because my hair is totally different from what I wanted. Instead of having a choppy *** cut I have a bob, and instead of it being dark brown with red streaks it is black underneath and the top layer of hair is dark red.
The whole time she was working on my hair (5 hours!) I thought she was trying to scalp me, it felt like she was pulling my hair out by the roots.
(The top of my head is so sore today I can't even touch it) When she colored my hair she got it on my skin about an inch out from my hairline, she didn't wipe it off or anything.
In previous experience, hairstylist put vaseline near your hairline so the color doesnt dye your skin. I had to work for an hour after I got home to scrub it off my skin. And its still not all off.
By the time I was ready to leave I was exhausted, starving and had the worst headache ever. I went to the counter to pay and they told me $139.00!!!!! I was shocked, I even said you all quoted me a price of $84.00, they wouldn't lessen the charge, the manager wasn't there and there was nothing else I could do but pay.
I am EXTREMELY pissed off at this company for hiring such incompetent people. I am now in contact with the corporate office to try and resolve this whole thing.
MY ONLY RECOMMENDATION OF THIS SALON AND THE STYLIST (SHANITA) IS...DON'T.
Product or Service Mentioned: Regis Salons Hair Coloring.