Twice in April I had an appointment for a haircut. I've been going there for years but since my great stylist left, they can't seem to keep an appointment.
For my 7 April appt, I arrive to discover the stylist was on holiday - no phone call from them, no attempt to reschedule.
For my 29 April appointment, I arrive to find the shop was shut. Complained to manager on 30 April. His response: Sorry.
He made no attempt to offer any compensation or make it right. This is really terrible customer service, they obviously don't care if they keep their customers happy.
Product or Service Mentioned: Regis Salons Customer Care.