I have gone to different Regis Salons on several occasions, and different sylists' haircutting and styling abilities were varied, but I was usually pleased enough to go back. Once I received a haircut that was actually obviously crooked. I thought that it might be only noticeable to me, but my mom actually commented that it was crooked (within seconds of seeing me). Since it wasn't too big of a deal, my mom fixed it up for me, and I didn't worry about the incident.
I later went back to the same salon to get my hair colored. I wanted to go from light-medium brown dyed hair to medium blonde. I showed the stylist a picture, and she said she could do it.
Everything seemed great, until she went to rinse it out. She actually got her manager and asked her if she had done enough foils because she thought that my hair still might be a bit too dark. When I saw it, I told her it was too dark. She said that she could do a 'soap cap', but that it would then turn out orange-y. She asked if this would be okay - as if it ever would be!
I explained to the girl that I had been to the same salon before, and that I had started with hair that was dyed darker, and that the stylist had still been able to get it blonde. She then became very defensive and started telling me that my hair would fall out and that she could 'throw some dye on' if I wanted her to.
I told her that I could do better myself, and refused to pay. Her manager said I had to pay, and called security on me. My boyfriend paid (I was determined not to), and I contacted Regis Corporation.
I was told (after sending a picture), that my hair had turned out correctly, even though several people told me that my hair was definitely darker than what I wanted. I never got a refund. In addition, I was charged for a haircut that was only half completed (she had started it and was going to finish it when it was dry, but then the stylist and I had the argument and the cut was never finished). When I brought this up to the customer service employee, she said that the cut looked fine, even though I had only sent her a picture of one side of my head!
I later went to a privately owned salon, and the service there was excellent. I was able to get the results that I wanted, and the stylist said that my hair is in good condition, and wouldn't have fallen out if the first stylist had put more highlights in.
This is by far the worst experience that I have ever had with any type of salon - I'm not usually that difficult to please! I can even understand a new stylist making a mistake, but there is no excuse for being rude, or for the corporation to not reimburse a displeased (and wrongly treated) customer.
Product or Service Mentioned: Regis Salons Hair Coloring.