I am a stylist and manager of a Regis salon. I understand that some people have had bad experiances at our salons.
People need to understand though that we are just human and not magicians. You say your highlights ar brassy? Well did you refuse the toner your stylist suggested because you didn't want to pay extra? Did your color fade?
Did you buy any color care shampoo to prevent that? Is your hair black and now you want to be blonde? Well that will not happen in one day if you want to keep all of your hair. Clients lie to us all the time about what color they have on their hair, what products they use and all sorts of things.
If you want good results you have to be honest with your stylist about your hair and what you want, and in turn your stylist will be honest with you if it will work. Most stylist will tell you you need something when you don't. Working with the public is a hard job, but somehow everyone thinks our jobs are easy.
Anyone who has tried to color their own hair should know that it is not.
so before you complain about something, maybe you should think about weather or not you should carry some of the blame.
Product or Service Mentioned: Regis Salons Hair Coloring.