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Okay so I went to have my hair colored removed and bleached then colored over again. I showed up and the lady looked worried and kept repeating 'I don't know if we'll get all this out' and 'it's an experiment'.

On the phone she said she would use a color remover first then a bleach treatment of necessary. But when I got there she went straight to bleach. My hair went from a blonde/blue to bright bleached yellow and a moss green. The lady said 'this is all I can do' and to 'come back in a month and we'll see what we can do'.

I couldn't believe this happened. She said we wouldn't have to pay for the bleaching and we went to pay when the manager came up and insisted that they did nothing wrong and made us pay full price. It was ridiculous and they were both so rude to us. I will never go back to a Regis salon ever again for any type of hair situation.

They really don't know what they're going and they're rude. Horrible experience.

Reason of review: Bad quality.

Location: Washington, Pennsylvania

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