I am VERY disappointed at one of your salons located at The Mall at Sierra Vista in Sierra Vista, Arizona. I have never been to a Regis salon before today. After driving around for 30 minutes looking for a place to cut my hair on 12/24/2011 I decided to go to the mall and see if Regis was open, and they were. I walked up to the lady at the counter and asked her "Do you guys take walk-ins?" and she stated "yes", so I told her "ok, I need a haircut". Besides the counter lady there were two more stylists/girls sitting down texting or doing something with their phones. Very rudly she asked them "Do any of you feel like doing a haircut?" One of the girls responded with "No, we dont have time to do a haircut". Remind you this was at 5:30pm and I read that they were open until 6pm. The lady in the counter then told me "Sorry, we cant take you right now. But if you want you can prepay and come back another day". I just decided to walk out, since I needed my haircut TODAY.
My question to Regis Salons is why are you guys open if you guys won't take customers? So in my view Regis paid about an hour and a half of wages to 3 people (30min/each for each girl there) without them earning it. I know its Christmas Eve but come on, a male haircut wouldn't of taken 30 minutes.
Once I walked out I found another place that was open, I arrived there at around 5:50pm and I asked if the stylist can cut my hair, she said "well I close at 6pm but sure I'll take you". Now that is customer service NOT what I experienced at Regis.
Product or Service Mentioned: Regis Salons Haircut.