I went to Regis at Woodfield to a girl named Lexi...seemed sweet enough. I showed her a picture of what I wanted (can't be any easier than that). My hair was already light blonde and I told her that I wanted it LIGHTER. I liked the style of my highlights and I just wanted the same thing but just lighter! Very efficient in telling her exactly what I wanted and making sure that she understood me...as I am very picky with my hair...as I think everyone should be!
She stated that she knew what I wanted and began putting the foil in my hair. I have never had anyone foil my hair the way she was doing it, and didn't think twice. After about the 6th piece of foil I noticed she was only coloring my roots--I asked her why and told her I wanted the ends colored (bleached) as well--I was told my hair would break and fall out if she did that, but then did it anyway because I asked her to. As she was highlighting my hair I asked her to make sure she got all the way down to my roots for when I pulled my hair back in a pony tail--she explained bleeding and said she couldn't, but that she was getting 'close enough' in her opinion...okay fine. Then she stated that she was highlighting it in a different pattern and that she liked doing it diagonally so there was not any lines of highlights in my hair---well too late to ask her to change it now...what was I supposed to do ask her to start over. I guess my directions of exact same style didn't sink into her head or something.
After washing my hair, she preceeded to put TONER in my hair---why on earth would I need toner for highlights and going lighter....everyone knows-that's to darken up your hair! I guess Pivot Point didn't teach Lexi how to properly do anything the right way! The toner was left in my hair for over 30 minutes. At this point in time it was about 8:30 when my hair was done being washed and ready to get dried. Lexi stated that I had to pay right then and there because I might be there past 9 o'clock and that's when they need to shut down their register. I was a little weary since I had no idea what my hair looked like to pay for it right away. Now, I had called the salon earlier in the day and they told me that a highlight would be $75...Lexi stated that the toner is part of the highlights and doesn't cost anything extra yet my receipt says I was charged $20 extra for the toner. Then another $30 for her to barely trim less than half an inch off of my hair! Outrageous prices, terrible customer service, but wait I am not done!
As she's drying my hair---It is DARK blonde...an ashy color---I didn't ask for ASH....again something she took upon herself because SHE thought it would look good. Last time I checked this is my hair not Lexi's. So I said right away, "this is not the color I wanted, it's not bleached blonde...where did my natural color go to? I wanted highlights where are they?" To which I got this-- "it is blonde, well a picture isn't clear enough to see the color of hair--you can come back within one week and I will fix it for free.
Product or Service Mentioned: Regis Salons Hair Coloring.
Monetary Loss: $125.