Regis Salons
Regis Salons Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regis Salons has 1.9 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean salon, Availability of appointments, Stylist.
Cons: Management over the salon, Customer service or quality, But just not the way she cut it.Recent recommendations regarding this business are as follows: "Do not attempt this company", "Not tell customers they can do something and can't", "Go somewhere else, ANYWHERE else!", "Proceed With CAUTION", "DO NOT RECOMMEND THIS STYLIST".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regis Salons has 1.9 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clean salon, Availability of appointments, Stylist.
Cons: Management over the salon, Customer service or quality, But just not the way she cut it.Recent recommendations regarding this business are as follows: "Do not attempt this company", "Not tell customers they can do something and can't", "Go somewhere else, ANYWHERE else!", "Proceed With CAUTION", "DO NOT RECOMMEND THIS STYLIST".
Most users ask Regis Salons for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Regis Salons Reviews
"Disability discrimination"
I was discriminated against on 3-17-2021 because I have a disability and require a service dog for a company to me. I WORK for Walmart back home and have...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Unfair termination of an employee
A stylist was let go this morning, after making grievances about a district manager. This situation is ridiculous and very prejudiced.
Not mention retaliation. This termination has been creating a hostile work environment and bleeding over into the stylists home life as well.
If I do not hear back from you, I will assume this is how your company does business. I will have no choice but to use word of mouth to encourage people to only use private salons and not your company salons
User's recommendation: Don't use these salons , they pay slave wages and treat employees like crap
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Messed up hair
My hair was overprocessed. It is brittle now.
I went in for highlights and I ended up with an all over bleach. She put a gray toner in it which didnt do anything to it but make it more brittle and ended up paying $228 and Im very not happy with the results and as I was sitting there, the employees were very inconsiderate to other customers and my stylus left to go get different types of shoes because she decided to wear high heels today
User's recommendation: Do not attempt this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Ontario
Someone worked there who couldn't possibly have a genuine beautician's license
Years of growing out hair that grows like molasses in January
Edited to add:
This happened in Elmira, NY at the Arnot Mall. In order to get this review to post, I had to choose a location at random.
It's an all-encompassing problem with the company, so therefore, the exact location doesn't matter anyway.
Mind you, this has been growing out for a few years now, but what happened to my hair was so heinous that I still feel moved to speak up about it. My hair has a section in back that, after numerous trimmings in the intervening years, STILL has a section that's *at least* 2 inches shorter than the rest of it, after having started out something like 4 inches shorter, meaning that when she actually cut it, it was probably cut almost to the scalp. It's not a small section, either. Thank goodness my hair is long enough now that it's not obvious anymore, but at this point I'm not going to get anything done in back until it's considerably longer, and given how long it takes my hair to grow, it may well be into next year before I do anything in the back.
I have receipts in the form of photos which thank goodness I had taken and kept. Omfg people, just LOOK at how GODAWFUL it looks!! She could have used a WEED-WACKER to do this! And me with nothing but a BFA in fine art used to, in the metro DC area, keep my sister's Andrè Chreky (Google it) bob in PERFECT order for FREE in between expensive visits, and she is a LAWYER who HAD to look professional and polished at all times!
Yes, I *easily* accomplished something that this so-called "professional" could not only NOT do, but would totally MANGLE your hair in the process!
Edited to add:
Ok, I give up.
The Internet belongs to the trolls, obviously. I blocked PC in my email and I'm not coming back.
- Hiring anybody off the street apparently
Preferred solution: Nothing from them, at this point
User's recommendation: Go somewhere else, ANYWHERE else!!
Charleston, West Virginia
I have a serious complaint
The first picture is before going in but my roots where growing in a little more second is what I asked for last 2 is what I ended up with. My hair was so damaged and looked gray in person she didn't put anything on the blonde to protect it from the dark. It took 8 hours to just look bad and damage my hair and the manager refused to give me my money back $210 I cried for days and got red to cover it at home.if the hair stylist could not do it I wished she would have told me( I payed with a card so I can get the info from my bank )
User's recommendation: Not tell customers they can do something and can't
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stock holder
Regis cheated the stockholders in 2023. They performed a reverse split. Not only did I lose 191 shares of stock, I also lost close to $4,000.
Preferred solution: Full refund
You don't lose until you sell. Meanwhile, does it pay a dividend ?
Danville, West Virginia
I have a serious complaint
I went to the smart style in Huntington WV and completely messed up my hair. The manager the will not give me back my money.
And is ignoring my calls. She said the owner was going to contact me and never did.
Get money back
Im a stay at home mom. She ruined my hair and my clothes.
Was told I would be contacted and never did.
I got new clothes as a gift. Price tags I took off that morning to get my hair done.
Preferred solution: A shirt and a cardigan that is brand new with tags and not ruined. Calvin Klein.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkins, West Virginia
Butchering - haircut with 4 lengths
LOL. The girl, Ceirra Hammonds, BUTCHERED ME and GOT BY WITH IT. And, she sold me OLD and STINKING Shampoo & Conditioner and got by with it.They kept over $66.00 from a 65 year old woman, cancer survivor, AND COULD CARE LESS.
She said she could. I told her I dried my hair with my fingers. At end she had to use a razor on back to make cut & style SEEM RIGHT. She used brushes n blow dryer to style her BUTCHERING OF ME.
Then, sold me shampoo & conditioner for volume.
I am 65 years old, on a limited income and have survived Cancer. $66.74 is A LOT of money to me.
On Monday, 10/9/2023 I washed hair n saw WHAT Ceirra Hammonds had done. Butchered Me! I called n went to the salon.
She was there alone. She told me to sit in chair and we would talk about my hair. AS IF I WERE STUPID ENOUGH TO LET HET TOUCH MY HAIR AGAIN!!! I asked to return the UNUSED SHAMPOO & CONDITION (UNUSED) BECAUSE IT STINKS.
She said NO REFUNDS.
TOLD HER GOD BLESS YOU and LEFT.
I was referred to another place n went there because of needing emergency help of my BUTCHERING. My hair WAS 4 DIFFERENT LENGTHS and the stylist could not explain what CEIRRA HAMMONDS did to my hair. This stylist cleaned up the butchered mess. And, this salon DOES ACCEPT UNUSED PRODUCTS.
YOU HAVE DONE NOTHING TO CORRECT THE BUTCHERING BY A STYLIST.
I will file a report with the BBB and trying to get an article in a local paper.
I went to Randolph County Senior Citizens for a lunch and the people could not BELIEVE WHAT HAD BEEN DONE TO MY HAIR. I saved many from going to this salon and Ceirra Hammonds.
Took my money, butchered my hair, got by with it, and NEVER OFFERED ME A REFUND.
RECEIPT NO. 12401RR7208
Invoice No.
12401R7648
Stole money from a 65 year old lady. Shame on you.
I have photos you NEED TO SEE.
- Hair butchered
- Old stinky products
- Forget all
Preferred solution: Full refund
User's recommendation: Proceed With CAUTION
65 ? So are you complaining about elder abuse or being too young to be experienced enough to go get your hair done by yourself ?
Oh to be but 65 again ; life was easier. Your age doesn't matter one bit ; don't play that card because it is unflattering if not to you but to some of us older than you are who would never even mention our age over something so mundane.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint re price charged
Hi I booked an appointment for a dry hair trim for my disabled son who is 11yrs old at your Birkenhead Wirral salon I wasnt informed at any time of the price nor did as I ask as I assumed it would be a reasonable price .
On paying I wasnt informed just handed the the card reader which unfortunately I couldnt read as Id forgotten my glasses I stated this to the hairdresser !
When I left I checked my online banking and to my astonishment and disgust I was charged £27 I then called one of your other salons in the area and they said it shouldnt have cost that much for a child of his age .
I then called the salon who did the cut to complain and she informed me that was the rate that Regis state they have to charge! And she then said I shouldve asked which I disagree a cost should always be provided before a commitment is made , Im a single mum with a severely unwell child that cant afford to spend £27 on a childs haircut that has taken food off the table . Im hoping you agree that the price charged is unreasonable as Id further not take this further re naming and shaming via social media at the moment I am extremely upset I usually cut his hair myself as money is tight and now I wish I had and .
I hope you respond quickly.
Many thanks
- Overpriced
Preferred solution: Price reduction
Their prices are online. Regis is not considered a high end place in the U.S. The UK prices are absurd!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkins, West Virginia
Butchering
On 19/7/2023 I asked for a cut, style, wash, condition, etc. Showed picture of how my hair was 27 months prior.
I had cancer, lost it all, it grew out, was hoping chemo hair could be cut n I could get my old style back.
DO NOT GO TO Smart Salon inside Walmart, Elkins, WV. A girl named Ceirra Hammonds BUTCHERED my hair. It was 4 (FOUR) different lengths and she covered it up by styling with brushes n blow dryer n using gel, etc. I went back crying, showed her, told her GOD BLESS YOU.
She wanted me to sit down in the chair and talk about it. AS IF I WOULD LET HER TOUCH MY HAIR AGAIN.
User's recommendation: DO NOT RECOMMEND THIS STYLIST
Gift card issues
I am having an issue using a gift card that my mother had purchased for your brand at Cost Cutters. I have use the card one time at a Cost Cutters in new Berlin Wisconsin, but had a lot of issues trying to get them to use it. I then was very upset about the way I was treated and did not want to go back to that Cost Cutters, and found another salon Supercuts that was also owned by Regis from my understanding they would except the gift card but when I showed up for my appointment, they said they do not except a gift card although I was told from a previous employee couple days ago that they do except the gift cards I would just like to get my haircut if somebody could please help me find someplace to get my haircut with this gift card that my mother purchased
Preferred solution: I would like to get my haircut with a gift card that has been given to me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
West Des Moines, Iowa
I have a serious complaint/ pissed off
Agreed to come in for a consultation for highlighting my hair. We talked and after a test strand I was quoted a fair price and the procedure/steps for the highlight.
When I was finished I finally got to see the results I was so discussed because there was no highlights and he did totally something else called a melting. Never what I asked for nor wanted.
I wanted highlights and got crap that I paid for. Want my money back
Preferred solution: Full refund
How to redeem a Regis gift card
The Regis salon in my area has closed. I would like to redeem a $50 Regis gift card
through purchases on line if possible.
Thank you.
Preferred solution: Information on how to redeem Regis gift card
Sandy, Oregon
My daughters hair WAS DESTROYED BY a so called professional
My daughter was supposed to get a cute and highlight.. what she got should be a crime..
she got her hair done for her sweet 16bday party which has since passed . I was supposed to receive a call back in 24-48hours.. that was Wednesday.. here we are Monday at 11am and no call..
my kids hair is trashed she is still a mess and I cant even so much as get a damn call back.. this is beyond ***
User's recommendation: Don’t come here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disability discrimination
I was discriminated against on 3-17-2021 because I have a disability and require a service dog for a company to me. I WORK for Walmart back home and have always gotten my hair done at smart style there and have never had an issue.
Keep in mind federal ADA has power over state laws they are trying to put words in my mouth saying he I told them training where he is very obviously not and is popular for task work on TikTok and YouTube. The stylist called her manager who both told me that they had a health inspector coming this week and if they saw the dog in the salon, or they found dog hair they would be in trouble. I did sit down in the salon chair for a brief second and had Apollo lay down underneath the salon table where he laid on three clumps of hair. I do not understand as to why dog hair versus human hair is an issue aren't they supposed to clean after every person's hair cut?
Furthermore, I have been blocked from commenting or review on their Facebook. I tried to inform them that local health codes don't apply for service dogs!
Preferred solution: Im very upset and my community and I agree to take legal action
User's recommendation: Be Careful if you are disabled trying to get service
Chardon, Ohio
Safety at your salon in Cocoa, FL #1154
I visited your salon recently where my husband got a haircut and clipper trim. The stylist was sick and coughing all over the place.
In this day and age with all of us facing a pandemic, she should have stayed home. She didn't even cover her mouth! I think this is reckless and hazardous behavior by your staff. I hope my husband and I don't come down with COVID.
He was feeling bad for days afterward. Only two stylists but the place was not well managed.
User's recommendation: Make sure your immunity is in too form.
About
, , , ,
The Regis Corporation is the largest hair styling salon company in the world. Regis was founded in 1922 by Paul and Florence Kunin and originally was called Kunin Beauty Salon. In 1958 it was renamed to Regis be their son who inherited it. Regis is headquartered in Edina, Minnesota. Regis Salons offers the latest cuts, perms, color, and texturizing services. The salons are housed in large shopping malls throughout the USA and other countries abroad. At the salon free consultations are offered. For its employees The Regis Corporation provides free, monthly trainings.
Regis Salons is ranked 95 out of 660 in Beauty Salons and Spas category
USA
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I'm not impressed by "LAWYERS" and your post is insane. I hope a "TROLL" decides to respond ; it will be hilarious reading.