Regis Salons Reviews

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Tonya, manager of Smartstyle in Altus, OK, tips customers off. She has her stylist, Rainey charge $20 for a Mans haircut. This is supposed to include a shampoo which is never offered. No express cuts for men is they use razor and scissors. When questioned, Tonya held...
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1 comment
#1932077

Horrible customer service.

ID
#2206655 Review #2206655 is a subjective opinion of poster.
Location
Altus, Oklahoma

Safety at your salon in Cocoa, FL #1154

I visited your salon recently where my husband got a haircut and clipper trim. The stylist was sick and coughing all over the place. In this day and age with all of us facing a pandemic, she should have stayed home. She didn't even cover her mouth! I think this is reckless and hazardous behavior by your staff. I hope my husband and I don't come down with COVID. He was feeling bad for days afterward. Only two stylists but the place was not well managed.

User's recommendation: Make sure your immunity is in too form.

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ID
#2589594 Review #2589594 is a subjective opinion of poster.
It was my daughters first time getting her hair colored... and it was her 15th Birthday. The lady didnt explain anything about the coloring process, bring out any color swatches, or ask any questions. 3 hours later, her hair literally had no color in it. After dried I...
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ID
#2475309 Review #2475309 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Regis Salons - Disability discrimination
I was discriminated against on 3-17-2021 because I have a disability and require a service dog for a company to me. I WORK for Walmart back home and have always gotten my hair done at smart style there and have never had an issue. Keep in mind federal ADA has power...
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ID
#2465329 Review #2465329 is a subjective opinion of poster.
Service
Regis Salons Hair Coloring
Preferred solution
Im very upset and my community and I agree to take legal action

Not a complaint

I can't find designline conditioner that is called mend the ends I need this conditioner it is the only thing that works in my hair and I want to know where I can buy it
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ID
#2408602 Review #2408602 is a subjective opinion of poster.
Location
Portsmouth, Virginia
New Reviewer

Need designline MEND THE ENDS CONDITIONER

Can't find product. This product of Mend the Ends conditioner I have to have it. Let me buy it direct. Salons at Regis are now closed so I. Don't kno where to get it now . please I need help.

User's recommendation: Great salon.

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ID
#2399747 Review #2399747 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Sanitizing charge for sitting in a chair

You are getting charged $3.95 for them to take a rag and wipe of the seat of your chair. Any other pace you go, they do it for free just to keeping customers coming back. I will never go there again. It took 2 seconds for the stylist to wipe the seat of the chair. What a rip off!!!!!!!!!!!!!

User's recommendation: boycott.

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ID
#2398063 Review #2398063 is a subjective opinion of poster.
Location
Malone, New York
New Reviewer

Don't Try it!!!

I had gone several years ago to a Regis Salon and did not receive or could say anything good about it... So years passed. I received a gift card in Dec., 2019 so today I though I would give them another try. Phoenix Az is a big area. I finally found a decent review, called and was diverted to another salon. It had closed. So when the diverted number was contacted they stated that the company had been sold and they were not accepting gift cards from this company. They stated that it was a Regis salon but they were not accepting their gift cards. Okay so I called the number on the back of card and they only gave me a go-around. I am in search of a salon that will take it and it may NOT feasible to even find a salon. What a waste of time.
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ID
#1752956 Review #1752956 is a subjective opinion of poster.
Location
Chandler, Arizona
Reason of review
Problems with payment
Loss
$50
Preferred solution
Full refund
New Reviewer

Unknown

My daughter had her hair colored black and asked the stylist to change it up to an auburn shade, showed her pictures and was done. The stylist did not extract the black from her hair and the result is a two toned mess with red roots and black over the rest. My daughter explained that she wasn’t satisfied and the stylist stated that well of coarse it turned out two shades. Really wishing for a resolution following a $145 color and trim.
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ID
#1736300 Review #1736300 is a subjective opinion of poster.
Service
Regis Salons Hair Coloring
Pros
  • Availability of appointments
Cons
  • Hair color or cut
Reason of review
Damaged or defective
Loss
$145
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
They treat employees like trash.. unfair pay..everyone is blamed for everything even if u didn't do anything. Ppl let's take action..this company is ripping off clients and employees in a major way..
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7 comments
#1932079

I agree!!!

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ID
#1713659 Review #1713659 is a subjective opinion of poster.
Pros
  • Stylist
Cons
  • Customer service or quality
  • Customer service
Reason of review
Work Experience or Job Application
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Dont go

My daughter and I both recieved haircuts at the salon in plattsburgh. We both explained throughly how we wanted our hair cut. It was not done at all how we asked. My daughter walked out crying. They didnt even take any $ off. $72 for 2 regular cuts that were terrible. Ridiculous.. never going there again.
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ID
#1710171 Review #1710171 is a subjective opinion of poster.
Service
Regis Salons Haircut
Pros
  • Cleanliness
Cons
  • Terrible hairdressers
Reason of review
Bad quality
Loss
$36
Preferred solution
Full refund
New Reviewer

WORST SALON/St. Petersburg

Not worth the price haircut - VERY DISAPPOINTED! I walked in and was told the hair cut is $37 without the blow dry which I agreed to. I spoke to the lady about what kind of hair style I wanted and I had the pictures and she told me she knew exactly what i wanted and didn't want to see the pictures and literally did a 10 minutes 'trim' on my hair and told me I had to pay extra for a blow dry if I wanted to see the actual finish. Let's just say I will NEVER go back there again. Also, she doesn't wash the hair well, gave me a shower pretty much, and I thought I was going to get what I wanted at such a high price, but a trim for $37?!?!
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ID
#1676549 Review #1676549 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$37
Preferred solution
Let the company propose a solution

The senior stylist and mgr set up my stylist to fail

Regis Salons - The senior stylist and mgr set up my stylist to fail
Regis Salons - The senior stylist and mgr set up my stylist to fail
Regis Salons - The senior stylist and mgr set up my stylist to fail
My co worker just got her first job newly licensed. I went in 10-4-2029 with virgin level 6 wanting blonde highlights level 9-10 ash blonde. The other stylist were jealous that a newbie got such a big ticket item and all three left for lunch planned at the same time. When I complained I was verbally attacked as if I was blaming my stylist, when all I said was I was shocked no one helped you with this. After 45 min of bleach and only the back done someone came back from lunch. I asked her to help and she said "I'm not gonna help, she needs to learn on her own" I was verbally attacked by the manager and AST. Mgr. They over charged me 70$ and I don't have blonde highlights over virgin brown hair. I have a bad brassy bleach. After being overcharged and verbally tag team attacked I just want my money back. I guess it's good they over charged me cause if I get a refund I'll need all of for color correction. I'll have to fight the full on bleach with low lights for yrs now.
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ID
#1672317 Review #1672317 is a subjective opinion of poster.
New Reviewer

Worst Hair Cut Bad Staff

Went for a hair cut, asked for a bob chin length. She cut it very short one side was layered the other not layered. Two different cuts intentionally done. Asked them to fix the cut so both sides were the same, I was told I would have to come back in a week, not acceptable . How about Thursday..no how about Tuesday..no today. She went a chatted with the only other hair dresser in the building...she agreed but cut it the same way as the first only switched sides! This was done intentionally and this is the worse place you can get your hair cut! THINK TWICE BEFORE YOU GO HERE. This has happened before...they flag your name for what ever small minded reason they have, not very professional.
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ID
#1545208 Review #1545208 is a subjective opinion of poster.
Service
Regis Salons Haircut
Reason of review
Targeted
Loss
$100
Preferred solution
Full refund
New Reviewer

HORRIBLE

Regis Salons - HORRIBLE
I went to Regis in Superstition Mall in Mesa and left looking like a clown. We decided on a haircut and a color that was suitable to my hair type and face shape - I left with something I was embarrassed to go home with!!
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ID
#1529688 Review #1529688 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Hair color or cut
Reason of review
Bad quality
Loss
$113
Preferred solution
Full refund
New Reviewer

Concerned

You have taken Triple Effect Shampoo & Conditioner off the shelf. It is my favorite that really worked for me. I have sensitive skin and since i went thru cancer & radiation the Triple Effect duo really works for me. I have tried other stuff & its just other stuff!! Please bring it back or something really close not just stuff. I 'm tired of experimenting!! :angry
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ID
#1441754 Review #1441754 is a subjective opinion of poster.
Location
Delafield, Wisconsin

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