I am dis-satisfied with my service at this the Tyler Texas Regis salon. My reasons are;
It was my birthday gift (to myself)-When I called the salon to request a color, I was told to go ahead and come in to the salon to get it done. I get there and Gita is the stylist seemed very nice, very sweet however. When I asked her “Why did you go to hair school” (as I a lot of stylists because I have a passion for doing hair as well) Her response was “it’s a fast money”. Usually when a stylist responds it’s “because I LOVE doing hair”.
I SHOULD have just walked out right then and there, BUT I was confident in her doing my hair, as she is at a professional salon. I then felt like I was a burden because the two other girls that were in the salon were talking out loud “all these people keep walking in here all late and stuff” like It was my fault here were there (at their JOB). Also I notice a completely different stylist also had a customer coming back in because her hair also was highly dissatisfied with her color and needed a correction. While she was applying my color I noticed that the other hair dresser came over to see the process of my color, and she asked to see a picture of what I wanted.
She bluntly states “you know that you are not going to get that color right, like, you told her right that she was not going to be able to achieve this color!?” (Speaking to me and Gita) I said “No… No one said they couldn’t do it” (if so they should have said something instead of trying to make a quick dollar) and Gita said nothing and shrugged her shoulders.. That whole situation right there made me nervous. After she was finished, I could not necessarily see the color yet because my hair was still wet. As she was drying my hair her children were yelling out in the mall for her through the glass “Moooooom..
Mooooooom” and I just felt like she was rushing and didn’t even want her to cut my hair because I just felt some type pf way. Anyways. That night I went home and started crying after I was able to look a the complete picture. My hair was orangey, unevenly colored.
Just Ugly. I NEVER EVER EVER get my hair done or anything like that, and for this to happen it was horrible. I went back up there to have the manager Ashley who fixed my hair. For the most part she seemed like she knew that she was doing.
It seemed like she cut my hair good. But as she was doing my hair another stylist was stating how some lady client was coming in here looking for her to get HER money back due to her also being dis satisfied and her and the stylist were just like :whatever”:. I get home that night, and take a closer look at my hair, and it is UNEVEN, Unevenly colored and the color bleed through, just a mess. I am just over this.
I would just look to please get my money back for the services rendered at this salon. I have requested this refund form the salon on a Corporate level. I have NOT received a call back after being PROMISED a call back after 24-48 hours form the District Manager. I called on Monday 10/17/2016 after having it done on my Birthday 10/15.
I am very upset. AND I WILL NEVER GO BACK THERE ever again.
Product or Service Mentioned: Regis Salons Ombre Hair Coloring.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
I didn't like: Orange hair, Lacking professionalism.